Warranty | Edgeenergy

Edge Energy Limited Warranty

LIMITED WARRANTY: Subject to the exclusions from coverage under this limited warranty (this “Warranty”), as set forth below, One Three Energy, Inc., a Delaware corporation doing business as Edge Energy (“Edge Energy”) warrants that your Edge Energy model identified in the chart above (each a “Product”, and collectively the “Products”), will be free from any defects in materials or workmanship for a period of one (1) year, commencing as of the date that the Product is shipped by Edge Energy to the destination identified in your original purchase order (“Installation Site”) with Edge Energy (the “Warranty Period”), so long as the Product is installed and used correctly under normal operating conditions, in accordance with our applicable written documentation and specifications for such Product (the “Product Specifications”). If, during the Warranty Period, your Product fails to operate in accordance with its applicable Product Specifications due to a breach of this Warranty, Edge Energy will, upon receipt of written notice from you detailing the defect (which notice must be received by Edge Energy during the Warranty Period) either repair or replace, at Edge Energy’s sole discretion, the defective Product.

This Warranty covers both parts and factory labor necessary to repair your Product, including any on-site labor costs related to un-installing or reinstalling the repaired or replacement parts or Product or any costs of crating, carriage and freight to return the Product. This Warranty does not provide you with any routine maintenance for your Product. We may, at our sole discretion, offer for you to purchase an optional maintenance and support services (EdgeAssure™) to cover your Product, which will provide improved service levels and support following the lapse of the Warranty Period.

In addition to the exclusions from this Warranty, as further discussed below in the section covering “Exclusions from Limited Product Warranty”, any improper maintenance, preparation, or installation of the Product will void this Warranty.

WARRANTY TRANSFERABILITY: This Warranty shall be freely transferable by you during the Warranty Period to a subsequent owner of the Product (each a “Transferee”), so long as: (i) the Product remains located, at all times, at the Installation Site; (ii) that you notify Edge Energy in writing no less than 10 days prior to the transfer of this Warranty; and (iii) the Transferee expressly agrees to be bound by all terms and provisions of this Warranty, as provided herein. Only upon the completion of the foregoing, shall such transfer be deemed a “Permitted Transfer” and shall the Product remain subject to this Warranty provided herein.

Following a Permitted Transfer, and during the remainder of the Warranty Period, all rights and obligations under this Warranty are assigned to the Transferee and you shall have no rights or entitlements under this Warranty for the Product that is the subject of the Permitted Transfer. Meaning, under no circumstance shall you be entitled to make any claims under this Warranty following a Permitted Transfer, whether such claim(s) is made simultaneously or at a later date from when made by the Transferee, or obtain services, recoveries and obtain any other remedies with respect to the same claim, defect or issue in connection with the Product that is the subject of the Permitted Transfer. The ability to transfer this Warranty shall only be available during the Warranty Period.

Follow These Easy Steps to Obtain Warranty Service

If at any time during the Warranty Period, your Product fails to operate in accordance with the Product Specifications due to a breach of this Warranty, contact Customer Service with your request (the “Customer Service Request”) by emailing support@edgeenergy.com. Upon receipt by Edge Energy, we will use commercially reasonably efforts to provide a response to your Customer Service Request during our normal business hours, Monday through Friday from 9:00 am – 5:00 pm Eastern Time, and based on the following targeted response times (the “Estimated Response Timeline”):

Initial Response to a Customer Service Request: Next Business Day

Level 1 Response (Product not functioning): 5 Business Days to diagnose problem, and 5 Business Days from when the part or Non-Defective Product (as defined below) arrives at the Installation Site or the location of our designated local service provider for Edge Energy to resolve.

Level 2 Response (Product is functioning, but has intermittent issues causing inability of continuous use): 10 Business Days to diagnose problem, and 10 Business Days from when the part or Non-Defective Product (as defined below) arrived at the Installation Site or the location of our designated local service provider for Edge Energy to resolve.

Level 3 Response (Product is functioning and capable of continuous use, but has an issue that is stochastic): 15 Business Days to diagnose problem, and 15 Business Days from when the part or Non- Defective Product (as defined below) arrives at the Installation Site or the location of our designated local service provider for Edge Energy to resolve.

In connection with your Customer Service Request, you will be asked for each of the following:

A detailed description of the problems or defects you are experiencing with the Product;
The serial number of the Product;
Installation Site information and any access restrictions limiting Edge Energy’s immediate
access to the Product;
Contact name, email and phone number;

We may also ask that you:

Cycle the breaker to see if it resolves the issue;
Make, model and phone number to device connected to Product; and
Name and phone number to your power company.

During the term of the extended and optional EdgeAssure™ Warranty and while your Product is covered by this Warranty, you may receive certain input and output data in connection with Product and utility outages (the “Data”) through a dashboard or similar system (the “Dashboard”), that will provide necessary information related to the performance of your Product. Notwithstanding the forgoing, you acknowledge and understand that this Warranty shall cover, and hereby expressly excludes, any and all coverage for any hardware, software, technology, or any other program (whether provided by a third party or Edge Energy) that is related to or in any way associated with providing the Data to you or the continuous operation of the Dashboard. For avoidance of doubt and example purposes only, this Warranty shall not cover, and hereby expressly excludes, coverage of any towers, devices, and/or third party technology that may be required in order for (i) Edge Energy to supply the Data, (ii) Edge Energy to provide access to the Dashboard, and/or (iii) for you to receive the Data or for you to have continuous access to the Dashboard during the Warranty Period.
Additionally, if your Product is covered by this Warranty, Edge Energy will either repair or replace the defective Product or parts, as further described herein, at the discretion of Edge Energy, at no charge to you. To do so, Edge Energy will ship to you either a replacement Product, replacement part, or your original Product or part that has been repaired by Edge Energy (in each instance such shall be referred to as a “Non-Defective Product”) at the destination that is identified on your original purchase order, and Edge Energy will install the Non-Defective Product at no charge to you.

IMPORTANT:

You are responsible for the proper installation of the Product and to ensure that the Product is maintained as required in the Product Specifications at all times during the Warranty Period, and failure to do so will void this Warranty.
Any service or repairs made by Edge Energy beyond the scope of this Warranty will be performed following your request and approval, and will be provided by Edge Energy at its then prevailing labor rates plus any other applicable charges, of which shall be at the discretion of Edge Energy, related thereto.
Any Product, that is determined, at the discretion of Edge Energy, to be outside the scope of this Warranty or otherwise ineligible for coverage under this Warranty, will, pursuant to your approval, either be returned, repaired or replaced by Edge Energy and shipped to you; provided that any return shipping cost, repair or replacement cost, or any other cost incurred in connection therewith shall be your sole expense.
Please read carefully through the detailed descriptions of this Warranty, including, but not limited to, the sections titled “Exclusions from Limited Product Warranty” and “Limitations on Warranty and Liability” contained herein, to ensure that you understand this Warranty and that you understand whether your Product is eligible for coverage under this Warranty without additional cost being incurred by you.

Replacement Parts or Products

You acknowledge that the Non-Defective Product provided to you under this Warranty may be or consist of remanufactured or reconditioned parts or a Product; and you further acknowledge that in the event your exact original Product(s) is no longer manufactured by Edge Energy, or the exact part(s) is no longer manufactured by its original manufacturer, Edge Energy may supply you with a Non-Defective Product that is substantially similar in functionality to your original Product.

Any Non-Defective Product furnished by Edge Energy will be subject to this Warranty for the remainder of the original Warranty Period or ninety (90) days from the date of delivery of such Non-Defective Product to the destination listed on your original purchase order, whichever is later. Should Edge Energy be unable to provide you with a Non-Defective Product within 30 days after Edge Energy receives your defective Product by Edge Energy, Edge Energy will refund you within approximately thirty (30) Business Days thereafter a prorated amount of the original purchase price for your Product, which is calculated by dividing the original purchase price of your Product by the remaining days of the Warranty Period, commencing as of the date listed on your original purchase order.

Exclusions from Limited Product Warranty

IMPORTANT: Edge Energy’s shipping terms for its Products are Ex Works Factory (Incoterms 2025). This means that delivery of the Product to a commercial carrier by Edge Energy at its facility or other origin loading point shall constitute delivery to you, and any risk of loss and further cost and responsibility thereafter for claims, delivery, loss or damage, including, if applicable, placement and storage shall be borne by you. As provided above, this Warranty shall commence once the Product is shipped, and thus, this Warranty shall not apply to defects or service repairs resulting from the following:

Improper Installation Site preparation or maintenance, or improper installation of the Product;
Movement of the Product to any location away from the Installation Site;
Damage to the Product caused by the Product being operated in excess of the rated capacity of the Product or operated in a manner not otherwise in accordance with the applicable Product Specifications;
Damage to the Product caused by software, interfacing, parts, supplies or any other product not supplied by, installed by, or expressly approved for use by Edge Energy in connection with the Product;
Damage to the Product caused by alterations, modifications, maintenance, or installations by any individual, entity or anyone other than Edge Energy or its authorized service team members;
Damage to the Product as a result of power surge, electromagnetic field, water intrusion or other environmental factors, any act of nature, or any other causes that are beyond the control of Edge Energy;
Damage to the Product caused by any product, component or part contained or installed within the Product that is not manufactured by or for Edge Energy;
Cosmetic damage to the Product, including but not limited to, scratches and dents, or normal aging of the Product; and/or
Abuse, vandalism, damage or other problems caused by accidents, misuse or any negligence (including but not limited to physical damage from being struck by a vehicle), or any use of the Product that in a way differs from the specified intended or normal use of the Product, as identified in the applicable Product Specifications.

IN ADDITION: This Warranty on your Product shall not apply if the original identification markings (including, but not limited to, the serial numbers and trademarks) have been defaced, altered, or removed from the Product, whether by you, a Transferee, or any third party.

EDGE ENERGY SPECIFICALLY DOES NOT WARRANT THAT ANY EDGE ENERGY SERVICES WILL BE ERROR FREE OR WILL RESULT IN THE PRODUCT OR REPLACEMENT PRODUCT OPERATING WITHOUT INTERRUPTION.

Limitations on Warranty and Liability

NO AGENT OF EDGE ENERGY IS AUTHORIZED TO ALTER OR EXCEED THIS WARRANTY OBLIGATIONS OF EDGE ENERGY, AND THE REMEDIES IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES RELATED TO THE PURCHASE, USE OF, OR INABILITY TO USE, THE PRODUCT. EDGE ENERGY MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THIS WARRANTY AS SET FORTH HEREIN RELATED TO THE PRODUCT. ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF EDGE ENERGY HAS BEEN INFORMED OR SHOULD HAVE BEEN INFORMED OF SUCH PURPOSE), OR WARRANTY AGAINST INFRINGEMENT, ARE EXCLUDED FROM THIS WARRANTY, TO THE EXTENT PERMITTED BY LAW. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, SUCH IMPLIED WARRANTY SHALL BE LIMITED IN DURATION TO THE WARRANTY PERIOD DESCRIBED HEREIN. NO WARRANTIES, INCLUDING AN IMPLIED WARRANTY, APPLY AFTER EXPIRATION OF THE WARRANTY PERIOD.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO IF APPLICABLE, A PORTION OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

EDGE ENERGY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST BUSINESS, LOST DATA, LOSS OF USE, OR COST OF COVER INCURRED BY YOU OR ANY TRANSFEREE ARISING OUT OF OR RELATED TO THE PURCHASE OR USE OF, OR INABILITY TO USE, THE PRODUCT, UNDER ANY THEORY OF LIABILITY, WHETHER IN AN ACTION IN CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY, EVEN IF EDGE ENERGY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, THE CUMULATIVE LIABILITY OF EDGE ENERGY FOR ALL CLAIMS WHATSOEVER RELATED TO THE PRODUCT WILL NOT EXCEED THE PURCHASE PRICE ORIGINALLY PAID FOR THE PRODUCT BY ITS ORIGINAL PURCHASER. THE LIMITATIONS SET FORTH HEREIN ARE INTENDED TO LIMIT THE LIABILITY OF EDGE ENERGY AND SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO IF APPLICABLE, A PORTION OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Additional Information

This Warranty shall be governed by and construed in accordance with the laws of the State of Delaware, U.S.A., exclusive of its conflict of laws principles. The U.N. Convention on Contracts for the International Sale of Goods shall not apply.

This Warranty is the entire and exclusive agreement between you, including any Transferee, and Edge Energy with respect to its subject matter and the Products. Any modification or waiver of any provision of this Warranty shall not be effective unless expressly set forth in writing and signed by an authorized representative of Edge Energy.